RETURNS POLICY

I NEED TO RETURN MY ORDER OR ITEM BOUGHT ONLINE

You can now return your online GORF order in a few easy steps. All items must have not been used, worn, or washed and are in their original packaging with all tags attached. You have 28 days to return your order from the date it’s delivered.

When returning all or part of your order due to a change of mind, using our returns portal (Return Policy – gogorf.com), you will be charged postage to return your items back to us. If your item is faulty, incorrect, or exceeds 10kg in weight, please contact our Customer Service team ahead of making a return.

For customer return requests, a return authorization sticker (with an RMA number) will be provided. Customers should attach this sticker to the return package and send it via a secure postal or courier service with a signed and tracked delivery option.

Keep an eye out for updates and tracking. You’ll get an email once we receive your returned item. Most returns are processed in a few days, but the money can take up to 14 days to appear back in your account.

Good to know...

• By choosing a paid service through our returns portal, you will be provided with a fully tracked return service back to our warehouse.
• Please keep your orders separate, as returning more than 1 order in 1 parcel may delay your refund.

RETURNS POLICY OVERVIEW

• Items must not be used, worn or washed
• Items must be in original packaging with all tags attached

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CAN I EXCHANGE ORDER?

No, we do not exchange items. In the event you change your mind, you may be able to return an online item for a full refund. Please check our policies for further information.

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CAN I RETURN MORE THAN ONE ORDER IN THE SAME PARCEL?

No. Please return each order separately and include any packaging that forms part of the goods with your valid proof of purchase.

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I’M EXPERIENCING ISSUES USING THE RETURNS PORTAL

I'm struggling to login

We're sorry to hear you are experiencing problems with our returns portal, please see below for some suggestions that should help:

• Are you entering the correct order number? You can find your Order Number in the emails we send to you.
• Are you entering the correct email address or last 4 digits of the telephone number you used to place this order?
• Check there are no spaces before or after the order number, email address or last 4 digits of the telephone number.
• Is your order still within the 28 days return period? This starts from when you received your order.

I can't download my returns label

If you are using a mobile phone, please check your phone has received the latest updates. If you are having difficulties opening the file, you may need to enable pop-ups in your browser. If you are still unable to download your label, a copy will also have been sent to your inbox.

If you haven't received your email containing the 'Order Label', please check your junk folder. The return label or QR code email will be sent from the “customer support email id.”

If you've tried all the above and are still struggling, please get in touch with our Customer Service team and we'll get this sorted for you. When contacting us, it may help to provide screenshots showing the issue so we can better assist you.